FAQ
General Information
Q: What types of products do you sell?
A: We offer a wide range of products including clothing, accessories, and home items.
Q: How can I contact customer service?
A: You can reach our customer service team by emailing thumbprintdesignco@gmail.com
Ordering
Q: How do I place an order?
A: Simply browse our products, add your selections to the cart, and proceed to checkout. You can create an account for faster checkout in the future or checkout as a guest.
Q: Can I change or cancel my order after it has been placed?
A: If you need to change or cancel your order, please contact us as soon as possible at thumbprintdesignco@gmail.com. We will do our best to accommodate your request, but once an order is processed, it may not be possible to make changes.
Shipping
Q: What shipping options do you offer?
A: We offer standard, expedited, and express shipping options. Shipping times and costs vary based on your location and the shipping method selected at checkout.
Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
Q: How long does shipping take?
A: For standard shipping, expect 7-10 business days (although some products arrive sooner!) Once your order is placed, it's sent to our printing vendor within 24-48 hours, printed especially for you, then shipped to your door. Although this may take some extra time, it's an environmentally friendly way to shop. Thanks for taking care of our planet! <3
Returns and Exchanges
Q: What is your return policy?
A: Due to the custom nature of our products, we do not accept returns if you change your mind or if you ordered the wrong size or color at this time.
We accept returns within 14 days of delivery for quality issues only. If you receive an item that has a defect or quality issue, we will absolutely make it right! Please email us at thumbprintdesignco@gmail.com to initiate a return. You can view our full return policy here.
Products and Inventory
Q: Are your products available in physical stores?
A: Currently, our products are available exclusively online through our website. We may occasionally have a booth at local events, so sign up for our newsletter to stay in touch!
Q: What if an item is out of stock?
A: If an item is out of stock, you can sign up for a notification on the product page to receive an email when it becomes available again. Email thumbprintdesignco@gmail.com with any questions.
Q: What is your commitment to sustainability?
A: At Thumbprint Design Co., we pride ourselves on offering unique and high-quality products through sustainability. This sustainable approach means that each item is made specifically for you, reducing waste and minimizing our environmental impact. You'll also notice most of the products from our website like the scrunchies and totes are made from recycled materials!